About Smile

Passionate about tech, digital solutions, and innovation? Join 1,800 employees at Smile, the European leader in open-source integration and consulting across 20 offices in 9 countries.

Collaborative spirit and continuous knowledge sharing are at the core of our DNA. Our experts push the boundaries of open source every day to build a smarter, more efficient, and more responsible digital ecosystem.

On behalf of one of our major clients based in Brussels, we are actively looking for a Service / Project Manager (Junior or Medior) to oversee infrastructure, service operations, and application delivery workflows.

Mission & Responsibilities

In this dual-capability role, you will support both strategic project delivery and structured service lifecycle management.

• Project & Service Governance: Define parameters using Work Packages (WP), Project Management Plans (PMP), RACI matrices, and Gantt charts.

• IT Service Management (ITSM): Apply ITIL processes and leverage ServiceNow to track and optimize daily IT delivery and support operations.

• Methodology & Agile Execution: Work within structured environments (Prince II) alongside agile frameworks (SAFe, DSDM).

• Application Lifecycle Management: Monitor the end-to-end lifecycle of web applications, ensuring smooth transitions from development to production.

• Tracking & Reporting: Build operational dashboards and track progress using MS Project Online, Jira, and Confluence.

Required Profile

Technical & Methodological Skills:

• Working knowledge of Prince II and ITIL best practices.

• Hands-on experience with Agile setups (SAFe, DSDM).

• Technical proficiency in ServiceNow, MS Project Online, Jira, and Confluence.

• Strong grasp of web application lifecycles and deployment workflows.

Language Requirements:

• English: Professional proficiency (Minimum 3/4) AND

• Dutch OR French: Professional proficiency (Minimum 3/4).

Seniority Criteria:

• Junior Level (1+ year): Practical experience in IT project coordination or service desk support.

• Medior Level (3+ years): Proven ability to autonomously manage medium-scale IT projects or application services.

Why Join Smile?

• Peer Management: Proximity management designed to support your personal growth.

• Continuous Learning: Access to e-learning platforms, sponsored certifications, and knowledge sharing.

• Vibrant Community: Regular team events, annual conventions, summer parties, and afterwork gatherings.

Recruitment Process

1. First Contact: A brief intro call to discuss your career goals.

2. Introductory Meeting: An opportunity to detail your background.